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I had 10 windows replaced this fall everything went according to plan. The sales rep came to my house after a quick survey he left us with a quote and told us what the time frame would be. Once we moved ahead with it every went just as he said it would from the lead time to the installation duration. I like working with companies where there is clear communication and no surprises. Installers were friendly and professional. They leave your house the way the found it (only with new windows).