Almost perfect Continue reading

The initial sales/measurement visit and install went great. Other than new windows and a few stray staples from the old windows you would not know we had an install done. The installers were courteous and professional. They offered to throw out our old blinds which we agreed to in a second. The windows look very good and are high quality. As long time home owners we have yet to have a perfect experience with a job. One of the windows had a tiny crack. I called Rite Windows and a new sash was delivered in less than two weeks. But the window now had play such that when locked raising the lower sash resulted in both the upper and lower sash moving about 1/8″. I checked the other 17 windows and none had any play. The first tech sent out said we needed the entire window replaced and we would get a call when it was ready. Well we never got a call and contacted Rite. I was unaware of that was the answer we got. A second tech came out and said the windows needed play. None of the other windows had play. My wife said the tech demonstrated how they all have play and need it for expansion. I don’t know what his definition of play is but only 1/18 windows has play. Overall we are pleased but we are wary that future customer service issues may not be handled well.

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